Michael (Mike) Patrick Small is the president of US operations for the Adecco job placement company, where he leverages his prior experience in outsourcing call centers and tracking profits and losses. Designated by the Service Industry Association as a Top 100 Executive in the staffing industry, Michael Patrick Small also oversees HR and financing functions. Certified in generative (content-producing) AI, Mike Small is integrating that development into Adecco’s computer systems.
In addition, Mr. Small has held executive positions related to business process outsourcing and sales and marketing in several major companies, such as the Sitel Group, where he engineered a significant turnaround. Mr. Small has also played key roles in VXI/Symbio Global Solutions in Los Angeles, Capgemini in the UK and Miami, and Hewlett Packard in multiple locations. Earlier he held management positions at IBM in Ontario.
After attaining an undergraduate degree from the University of Toronto, Mr. Small earned an MBA in finance from Queens University in Kingston, Ontario. At Adecco, he is involved in OneTen, a program for boosting employment for African Americans who do not have a four-year degree. He also fulfills leadership roles for Skills for Change and the Expect Miracles Foundation, and was a finalist for the European Contact Centre & Customer Service Awards in 2020. In his spare time, he likes to play golf, engage in strength training, and practice yoga.